Monitoring Novel COVID-19 Outbreak

Providing a Safe and Secure Environment for Your Events

Updated March 18, 2020:

The Massachusetts Convention Center Authority (“MCCA”) continues to diligently monitor the COVID-19 outbreak and is following the recommendations set forth by Massachusetts Governor Charlie Baker:

On March 10, Governor Baker declared a state of emergency to give the Administration more flexibility to respond to the Coronavirus outbreak.

On March 13, Governor Baker issued an emergency order prohibiting gatherings of 250 people or more.

On March 15, Governor Baker issued an emergency order limiting gatherings to 25 individuals and prohibiting on-premises consumption of food or drink at bars and restaurants, effective until April 6.

If you have any questions or concerns, please contact your dedicated sales manager.

In the meantime, the MCCA continues to work closely with city, state, and federal authorities, including the Commonwealth’s Department of Public Health, the City of Boston’s Public Health Commission, World Health Organization, and Center for Disease Control and Prevention to ensure the most appropriate response to the situation.

Thank you for your patience during this difficult time.

March 9, 2020:

In the midst of the novel coronavirus outbreak, experts have confirmed that the Commonwealth of Massachusetts and the City of Boston remain at low risk at this time. The BCEC and the Hynes are open for business and we are taking the necessary and additional steps to ensure your event's risk is as low as possible.


Facility and cleaning preparedness

  • The deployment of Hand Sanitizing Stations in public areas has increased by 75% by means of liquid dispensers and disinfecting wipe stations. In addition, the Massachusetts Convention Center Authority (MCCA) offers liquid hand sanitizer in all of its restroom. View a complete list of BCEC sanitizer locations.

  • Enhanced public space and restroom cleaning and disinfection efforts are ongoing. Cleaning efforts and staff levels have doubled during event hours with dedicated teams concentrating on all touch points (door handles, elevator buttons, escalator handrails, and restroom surfaces), which are cleaned prior to show opening and continuously during event hours.

  • The cleaning staff has received additional training on the preventative cleaning measures necessary to halt the transmission of the virus on common surfaces, and personal protection measures needed to safely perform during their workday.

  • The number of complete air exchanges through the HVAC programming controls within each facility has increased.

  • Our facilities have EPA-certified, hospital-grade disinfectants in line with the CDC guidelines that disinfect surfaces in 60 seconds.

  • All Digital Displays are playing flu prevention messaging.

  • Signage and posters have been placed in back of house areas to remind staff of good hygiene.



Are the BCEC and the Hynes following PH/WHO policy and guidance? Are the venues engaged with local health departments?

  • The MCCA, along with our partner vendors and agencies, are following the guidelines set forth by the CDC and World Health Organization (WHO).

  • The MCCA is engaged in weekly meetings and conference calls with the first responder community and local health departments (Boston Public Health, Massachusetts Department of Public Health, Boston EMS, MassPort, and the CDC).

Do the BCEC and Hynes have hand sanitizing available? Where? How many units? Are additional units being deployed?

  • The MCCA has hand sanitizing stations in every bathroom and throughout each facility. View a complete list of BCEC sanitizer locations.

  • Additional sanitization stations will be deployed throughout each facility to help support events.

  • At any given time there are approximately 40-50 stations active at the BCEC and 10-20 stations active at the Hynes.

  • The MCCA has installed additional sanitizer stations across the BCEC and the Hynes, as well as disinfecting wipe stations.

Have the BCEC and the Hynes enhanced their public space and restroom cleaning and disinfection efforts? Do the venue cleaners re-wipe (with disinfectant) high-volume touch-points for areas each is responsible for including catering areas, surfaces, handrails, restrooms, entrances/exits, public touch screens, door handles, flat surfaces, etc… along with the use of the correct cleaning/sanitizing materials and products?

  • The MCCA Building Services Team is trained in both normal cleaning procedures as well as disinfecting and decontamination procedures. Our staff is fully trained on the proper techniques to prevent transmission of viruses such as the flu.

  • The MCCA is diligent about cleaning the BCEC and the Hynes thoroughly, including restrooms and public spaces.

  • Many of the surfaces in our restrooms are touch-free, using automatically flushing toilets and hands-free faucets and paper towel dispensers.

  • The MCCA uses sophisticated cleaning products and cleans all surface areas every 30 minutes during event hours including, but not limited to: lavatory fixtures, paper towel dispensers, vanity tops, mirrors, and door handles.

Do the BCEC and the Hynes hold briefings for its staff on good hygiene, including posters/signage for staff in back of house areas? 

  • The MCCA briefs all departments on proper hygiene and flu prevention continuously throughout the year, including information on COVID-19 coronavirus.
  • Additionally:
    • The MCCA provides staff and contractors seasonal flu shots.

    • The MCCA works closely with our F&B contractor, and other contract partners, to ensure they are following the proper guidelines for employees in their respective areas of oversight.

    • The MCCA has also deployed posters created by the CDC, Massachusetts Department of Public Health, and Boston Public Health through all of our facilities, both in back of house area restrooms and in front of house area restrooms to be visible to our staff, customers, and visitors.

    • These signs have also been put on the MCCA Digital Signage Network throughout our venues for additional visibility.

Do the BCEC and the Hynes have any signage or messaging on Coronavirus, hygiene, and sanitization in plain sight for customers/visitors?

  • There is signage in all of the bathrooms created by the CDC, Massachusetts Department of Public Health, and the Boston Public Health Commission. Additionally, we are currently showing a Flu Prevention poster created by on all of our Digital Displays.

Do the BCEC and the Hynes have a permanent first aid station? How often/when is it staffed? If so, are the EMTs/first aid staff trained to recognize, treat and process Coronavirus cases?

  • The BCEC does not have permanent first aid station, however, every event has Boston EMS coverage and a first aid room is designated in advance of the event by the client and the MCCA based on event activity, set-up, and attendee flow. If needed, additional medical locations can be added.

  • The Hynes has a permanent first aid room on the Main Plaza. If needed, additional medical locations can be added.

Should someone with Coronavirus symptoms be identified or self-report upon entering the BCEC or the Hynes, are there response protocols in place (vs. bringing them to a first aid station within the venue)?

  • The MCCA has a Pandemic Response Plan in which the entire MCCA Public Safety Department is trained:

    • When our teams, along with Boston EMS, assess patients, they use a patient questionnaire from the Boston Public Health Department that is certified by the CDC.

    • Any concern identified in that screening, that would be outside of a normal illness, will be handled in accordance with the MCCA Standard Operating Plan on Pandemic Flu Response and in coordination with Boston EMS, first responders, and local area medical facilities.

Are there any other protocols in place to combat/prepare for/respond to Coronavirus?

  • The MCCA, along with our local, state, federal partners, and medical community, continue to prepare and share information daily.
  • Procedures are continuously reviewed with our internal teams and information is being shared with our contractors and staff as needed.


Please continue to follow the guidelines set forth by the CDC and World Health Organization and share with your own staff and event attendees:

  • Get a flu shot.

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.

    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

  • Avoid shaking hands and consider other greetings like an elbow bump or a fist bump, or even just a wave.

  • Avoid close contact with people who are sick.

  • Avoid touching your eyes, nose, and mouth.

  • Avoid sneezing or coughing on exposed skin. If this happens, immediately disinfect the area.

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

  • If you are sick or diagnosed with the flu, stay home



The MCCA continues to work closely with clients, contractors, and exhibitors for our upcoming events across our venues. We will continue updating you on the situation as more information becomes available. In the meantime, please don’t hesitate to contact your Sales Manager with any questions or concerns.


Industry Resources

PCMA - PCMA’s Commitment to COVID-19 Management Resources

IAEE - Official Statement from IAEE


UFI - Novel Coronavirus – Resources page

US Travel Association - Emergency Preparedness and Response: Coronavirus (COVID-19)

Northstar Meetings Group - CDC Issues Coronavirus Guidelines for Large Events

The Commonwealth of Massachusetts - Information on the Outbreak of Coronavirus Disease 2019


New York Post - Gatherings of 50 or more people should be canceled for 8 weeks: CDC